Ok, quick reminder: Chantz's Folks' business has two trucks, one just bought, used. In Texas it got a new motor put in, with a one year warranty. After he got back, it started running badly, so he took it to a Ford dealer in Miles City. The motor is shot, apparently they just got a bad motor from the factory, no biggie, it is under warranty and they get a new one. But will the Ford Dealership in Miles City take care of it? Hell no! They hemmed and hawed about the warranty not being good and blah blah blah... The dealership in Texas that screwed up pays for it, Miles City gets reimbursed for their work. They are worried about getting paid- so the guy from Texas asked Chantz if they could just bring it back to Texas?Welcome to Montana!
The guys in TX are really great I guess, and are easy going. So they (my inlaws) are going to load it up on the trailer and haul it down to TX to get fixed. They were supposed to leave Monday or Tuesday, but on the way home their transmission went to hell. That is two trucks down, two trucks not making any money. They had this truck towed to Billings and are on their way right now to pick it up. Then they leave for TX.
At first I thought this business made loads of money, but countered by overhead, it seems so small! They may not have to pay for the new motor, but they have to take it to Texas on their own dime, and are missing jobs because both trucks are down. This just really sucks. I would hate to be a small business owner.
Thank God Chantz is on salary!
5 comments:
What nice in-laws. They're keepers.
I'm surprised a call to Ford won't settle this. I didn't think a local dealer had the option of turning you down for warranty repairs. That seems strange to me.
Fred,
In Montana people think they can do anything, screw anybody. They are denying the validity, and it would take a while to fight it. It was quicker just to go back to Texas and get a brand new motor put back in (they payed for a new motor, they want a new motor, not a repaired one). They did not know that the other truck would break down, too! It's just been a sucky month!
I don't think I would buy another Ford truck. If they can't honor your warrenty then they don't deserve your business.... It might be worth renting a truck for a few days or a week to stay in business while the other trucks are being fixed.
My husband owns his own locksmith business and when his truck is down, so is his business. He is strictly a mobile locksmith, we do not have a shop to pay overhead on. Good luck with getting everything done.
My inlaws will "only drive fords," and they are going to go to a different ford dealer who will honor it. They rent a "shop" but only for storage and to park the trucks and trailers, oil changes and light maintenance; its pretty cheap. Those runs to Texas put a lot of wear on the vehicles! It gets expensive.
Thanks! ;D
What a pain in the booty.
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